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Privacy Policy

We have created this privacy statement for Bodhi Cosmetics.co.uk in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting Bodhicosmetics.co.uk. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

What Information Do We Collect

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone

Web Site Use Information

Like other commercial Web sites, our Web site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

How Do We Use the Information That You Provide to Us

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, , to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally, identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. 

A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

DoubleClick DART cookies

We also may use DART cookies for ad serving through Google’s DoubleClick, which places a cookie on your computer when you are browsing the web and visit a site using DoubleClick advertising (including some Google AdSense advertisements). This cookie is used to serve ads specific to you and your interests. The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting holidays, you may see hotel advertisements when viewing a non-related site, such as on a site about sale properties). DART uses “non personally identifiable information”. It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers. You can opt-out of this ad serving on all sites using this advertising by visiting

http://www.doubleclick.com/privacy/dart_adserving.aspx

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

Sharing and Selling Information

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What About Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your Consent

By using our Web site, you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our Commitment to Data Security

All data on the website is processed with accordance to GDPR. To ensure website functionality and positive shopper experience we are using servers in different countries to host parts of the website. We make sure that all hosting providers we work with are treating data safety to the highest standards.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/Opt-In/Opt-Out

This Web site allows visitors to unsubscribe so that they will not receive future messages.

Survey & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age or gender). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

A Special Note About Children

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

Acquisition or Changes in Ownership

If the Web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Policy Modifications

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

DELIVERY CHARGES

UK STANDARD: £5 or Click&Collect FREE

up to 5 working days excluding weekends and public holidays. A signature may be required.

UK EXPRESS: £8

Next day delivery working days excluding weekends and public holidays. A signature is required.

EU & EEA COUNTRIES, USA, CANADA & GREENLAND £15

5 to 10 working days excluding weekends and public holidays. Tracking is provided and a signature is required.

REST OF THE WORLD: £23

up to 10 working days excluding weekends and public holidays. Tracking is provided and a signature is required.

COUNTRY RESTRICTIONS

Hong Kong, Singapore, Poland, Russia

We are unable to ship orders to Hong Kong, Singapore, Poland, Russia. If you are placing an order from within those countries, please visit our exclusive distributor.

If your shipping destination is not listed, please contact Customer Service. 

GENERAL INFORMATION & CUSTOMS

UK Standard and Express Delivery is shipped using Royal Mail. UK Next Day is shipped using Royal Mail Special Delivery Guaranteed.

International deliveries are shipped via Royal Mail International Tracked & Signed, and all parcels must be signed for. Please ensure someone is available to receive the order at your delivery address. If you are not home during office hours, you may wish to provide an alternative delivery address (such as your neighbour or work address) where someone is available to sign for your parcel. If you are not available to sign for your order, the courier will leave a telephone number for you make alternative delivery arrangements.

International orders may be subject to import duty or delays while going through customs. Unfortunately, these are beyond our control and the recipient of the order will be responsible for these charges. Please note customs policies and practices vary from country to country. We recommend that you contact your local customs office for further information.

Pre-orders (if our office is closed) will be dispatched later, dispatch dates will be announced on the www.bodhicosmetics.co.uk or by personal email.

RETURNS

We hope that you are delighted with your order. However, if for any reason you are not completely satisfied with your order, you may return the goods in its original condition for a full refund within 10 working days of delivery.

The cost of the return is payable by the customer.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a tracked delivery service. Ensure you retain your proof of postage as we cannot accept liability for goods lost in transit.

Please contact our Customer Service department at enquiries@bodhicosmetics.co.uk or call +44 (0)7733876578 before the return is made so we can make sure our warehouse is aware of its arrival.

Please provide the following information inside your returns package:

  • Your full name
  • Order number
  • Reason for return

Address your package to:

Bodhi Cosmetics Returns

40, Empshott rd

Southsea

Portsmouth

Hampshire

PO4 8AU

United Kingdom

REFUND TIME

We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the debit or credit card used to make the purchase.

Please note, it may take 5 to 10 working days for the funds to appear in your account – this will vary from bank to bank.